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Finalisation of the menu and the guaranteed number of guests must be confirmed at least 15 days before the event date to ensure the highest quality of service.
In case of an increase in the number of guests beyond the minimum guaranteed count, the Client must inform the site manager or owner well in advance so that action can be taken to prepare additional food items.
A plate count sheet is to be maintained at the time of the event between a representative of Midas Catering Services and the assigned person on behalf of the Client, for calculation of plate counts and food parcel counts.
Midas Catering Services will charge for the guaranteed number of plates or the actual consumption — whichever is higher.
We understand that circumstances change. Our cancellation policy is designed to be fair while reflecting real costs incurred in preparation.
| Cancellation Notice | Outcome |
|---|---|
| 2 – 3 months before the event | Token & advance remain non-refundable; however, the same amount will be adjusted for any future event with us within the upcoming 1 year. |
| 15 – 30 days before the event | If the full amount has been paid, 25% will be subject to deduction based on expenses already incurred for procurement. |